Strategic Planning

Chuck Shoopman, Assistant Vice President

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee.

Jim Thomas, Executive Director

Vita ofJim ThomasPROFESSIONAL EXPERIENCEThe University of Tennessee Municipal Technical Advisory Service (MTAS)            Knoxville, Tennessee                                                                                                                                          2011 to present  Serve as executive director of an agency of the UT Institute of Public Service, which, through a statewide staff of management and technical consultants and administrative support personnel, provides technical consulting, research and training to municipal governments in Tennessee.City of Goodlett

Steve Thompson, Assistant Vice President

STEVE THOMPSON is Assistant Vice President with the Institute for Public Service with the University of Tennessee. Steve joined the University as Executive Director of the Municipal Technical Advisory Service in July of 2010.  A former city manager in cities in South Carolina, Virginia and Florida, Steve has extensive experience in a wide range of services and projects impacting small to large local governments, and has emphasized success with development, financial management and community partnerships.  Steve is also a former member of the Governmental Accounting Standards Advisory Counc

Gail White, Chief Business Officer

Gail came to the IPS Chief Business Officer position in March 2011 after 17 years of experience in the UT Controller's Office as Assistant Controller where she specialized in sponsored project administration and accounting, financial reporting and analyses, IRIS, and training.  Gail received a Bachelor of Science degree in Business Administration with a major in Accounting from the University of Tennessee at Knoxville and is a Certified Public Accountant.  Gail grew up on Fort Loudon Lake in Lenoir City where she enjoyed swimming and water skiing.  Gail has numerous hobbies including readi

Gary Jaeckel, Municipal Management Consultant

Gary is a Management Consultant based out of the Nashville office.  He works with 44 cities, mostly in upper Middle Tennessee including cities in Stewart, Houston, Montgomery, Dickson, Cheatham, Robertson, Sumner, Wilson, Trousdale, Macon and Smith Counties, along with the City of Columbia.  Gary came to work for MTAS in September, 1999 and has lived in Hendersonville more than 14 years.  Prior to coming to MTAS Gary worked in Illinois cities for nearly 14 years, moving from the Chicago suburbs of Elmhurst to Streamwood as an Assistant to City Managers; to Forsyth and Dwight where he was t

Paul Jennings, Executive Director

Paul Jennings serves as Executive Director for the University of Tennessee Center for Industrial Services (UTCIS).   UTCIS, an agency of the UT Institute of Public Service, has the mission is to deliver solutions that help Tennessee businesses grow, succeed and create high quality jobs.  CIS solutions address business growth, performance, regulatory and sustainability concerns and opportunities.  Jennings has held positions with the Tennessee Department of Economic and Community Development, University of Memphis and Columbia State Community College.  He holds a BS from University of Evans

Erin Ketelle, Program Manager, DRIVE

Erin Ketelle is the Program Manager for the DRIVE Initiative.Erin has her Bachelor of Arts in Political Science and Master of Public Administration and Urban Planning from the University of Tennessee.Erin began her career with IPS during graduate school while working an internship at the Municipal Technical Advisory Service (MTAS). Immediately following graduation, she accepted a job in Nashville as the Legislative Assistant with the County Officials Association of Tennessee and soon thereafter became the Research Coordinator for the County Technical Assistance Service (CTAS).

Stefani Mundy, Training Specialist

Stefani Mundy earned her bachelor's in psychology with a minor in english/creative writing and her master's in clinical therapy from the University of Tennessee at Knoxville.  A little known fact about Stefani is she began public speaking at 10 years old, winning multiple public speaking contests.  Stefani has professional experience in the following areas:Public speaking and training    8 yearsCurriculum design    8 yearsLeadership development    7 yearsLeadership consulting    7 yearsEvent planning    7 yearsConflict Management    4 yearsCounseling    3 yearsFundraising    3 yearsStefani

Margaret Norris, Municipal Management Consultant

Margaret Norris is a Municipal Management Consultant for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office.  Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, p

Beth Phillips, Economic Development Team Leader

Beth Phillips leads the Economic Development Team of the University of Tennessee’s Center for Industrial Services, an agency of the Institute for Public Service.  Working with partners across the state, the team focuses on connecting businesses, governments, and economic development organizations with the assets of the university to grow Tennessee’s economy.

Honna Rogers, Municipal Management Consultant

Honna Rogers grew up in Northeast Georgia.  She graduated from Piedmont College in Demorest, GA with a Bachelors of History degree and from the University of Tennessee with a Masters in Public Administration.  She previously worked for the City of Sevierville and as a Post Graduate Management Fellow with UT-MTAS.  While at MTAS she worked with the cities of Cleveland, Athens, East Ridge, and Signal Mountain and the SE TN Development District and the Athens Utility Board.  Honna spent five years as the Town Manager of Signal Mountain, TN before returning to UT-MTAS.

Frances Adams-OBrien, Librarian

Frances came to MTAS in 1999 from the Ringling School of Art and Design where she served as the Technical Services Librarian. This position provided many challenges as the library was bringing all operations up to industry standards and Frances's goal was the bring the technical services operations in line with the latest practices and standards.Prior to that she was the assistant director for technical services for Sarasota County Public Libraries and, for short stint, Frances was a reference librarian at the Tampa Public Library in the business and science reference section.

Kim Denton, TCED Director

Kim Denton serves as the Tennessee Certified Economic Developer (TCED) Director for the University of Tennessee Center for Industrial Services.  The TCED Program provides quality training, continuing education and professional development opportunities for economic and community development practitioners and community leaders.Denton came to the university in 2014 as Associate Director in the UT Office of Corporate & Foundation Engagement, which connects industry and foundation partners to opportunities in research, innovation, technology and economic development.  Denton also served as

Don Green, Executive Director

Don Green became the Executive Director for the LEIC on December 1, 2009.  Don Green joined the LEIC in April 2008 when he retired as Deputy Chief of Police with the Knoxville Police Department, having served there since 1979.

Keith Groves, Solutions Consultant

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.             Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the devel

Pat Hardy, Municipal Program Manager III

Pat grew up in New Jersey and attended East Tennessee State University earning undergraduate and graduate degrees (in City Management). He worked in the city management profession in Big Spring, Texas and in Blue Earth, Minnesota.

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