Performance Measurement

Chuck Shoopman, Assistant Vice President

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee.

Chris Shults

Chris Shults is a grants and training specialist at MTAS. Chris joined MTAS in the Knoxville office as the Tennessee Municipal Benchmarking Project Coordinator on September 2, 2014. Chris graduated from the University of Tennessee, Knoxville with a BA in political science in 2008. After completing his bachelor’s degree Chris continued his education and graduated with a Master’s degree in Public Administration in 2010, and received a PhD in Political Science in 2014 from the University of Tennessee, Knoxville.

PJ Snodgrass, Training Consultant

P. J. started working at UT in October of 1984 in the Knoxville campus IT department. Before coming to UT she had worked as an IT professional in banking, newsprint, and manufacturing.After several years working in IT she transferred to the Center for Business and Economic Research where she worked on a marketing simulation game with Dr. Ernie Cadotte.Eventually returning to the UT system IT department, she worked with the financial and payroll groups, converted many databases during the Y2K conversion and started writing training materials for the IT systems. P.J.

Jim Thomas, Executive Director

Vita ofJim ThomasPROFESSIONAL EXPERIENCEThe University of Tennessee Municipal Technical Advisory Service (MTAS)            Knoxville, Tennessee                                                                                                                                          2011 to present  Serve as executive director of an agency of the UT Institute of Public Service, which, through a statewide staff of management and technical consultants and administrative support personnel, provides technical consulting, research and training to municipal governments in Tennessee.City of Goodlett

Erin Ketelle, Program Manager, DRIVE

Erin Ketelle is the Program Manager for the DRIVE Initiative.Erin has her Bachelor of Arts in Political Science and Master of Public Administration and Urban Planning from the University of Tennessee.Erin began her career with IPS during graduate school while working an internship at the Municipal Technical Advisory Service (MTAS). Immediately following graduation, she accepted a job in Nashville as the Legislative Assistant with the County Officials Association of Tennessee and soon thereafter became the Research Coordinator for the County Technical Assistance Service (CTAS).

Stefani Mundy, Training Specialist

Stefani Mundy earned her bachelor's in psychology with a minor in english/creative writing and her master's in clinical therapy from the University of Tennessee at Knoxville.  A little known fact about Stefani is she began public speaking at 10 years old, winning multiple public speaking contests.  Stefani has professional experience in the following areas:Public speaking and training    8 yearsCurriculum design    8 yearsLeadership development    7 yearsLeadership consulting    7 yearsEvent planning    7 yearsConflict Management    4 yearsCounseling    3 yearsFundraising    3 yearsStefani

Margaret Norris, Municipal Management Consultant

Margaret Norris is a Municipal Management Consultant for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office.  Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, p

Frances Adams-OBrien, Librarian

Frances came to MTAS in 1999 from the Ringling School of Art and Design where she served as the Technical Services Librarian. This position provided many challenges as the library was bringing all operations up to industry standards and Frances's goal was the bring the technical services operations in line with the latest practices and standards.Prior to that she was the assistant director for technical services for Sarasota County Public Libraries and, for short stint, Frances was a reference librarian at the Tampa Public Library in the business and science reference section.

Keith Groves, Solutions Consultant

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.             Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the devel

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