Center for Industrial Services (CIS)

Norma Wilcox, Solutions Consultant

Norma Wilcox is a Solutions Consultant for The University of Tennessee Center for Industrial Services. Ms. Wilcox is responsible for promoting the resources of UT CIS to business and industry in the Upper Cumberland Region of Tennessee.  Ms. Wilcox previously worked with the Small Business Development Center at The University of Central Missouri counseling small businesses on marketing and promotion. She also helped create and manage MoPAL( Missouri Product Assistance Laboratory) at UCM. MoPAL provided quality measurement services for product design and development for small businesses.

Paul Jennings, Executive Director

Paul Jennings serves as Executive Director for the University of Tennessee Center for Industrial Services (UTCIS).   UTCIS, an agency of the UT Institute of Public Service, has the mission is to deliver solutions that help Tennessee businesses grow, succeed and create high quality jobs.  CIS solutions address business growth, performance, regulatory and sustainability concerns and opportunities.  Jennings has held positions with the Tennessee Department of Economic and Community Development, University of Memphis and Columbia State Community College.  He holds a BS from University of Evans

Martha Kelley, IPS Consultant

Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, currently focusing on process improvement projects for the Tennessee Department of Labor and Workforce Development. She also consults with a variety of business, non-profit, medical, and educational organizations.

Beth Phillips, Economic Development Team Leader

Beth Phillips leads the Economic Development Team of the University of Tennessee’s Center for Industrial Services, an agency of the Institute for Public Service.  Working with partners across the state, the team focuses on connecting businesses, governments, and economic development organizations with the assets of the university to grow Tennessee’s economy.

Linda Arms

Kim Denton, TCED Director

Kim Denton serves as the Tennessee Certified Economic Developer (TCED) Director for the University of Tennessee Center for Industrial Services.  The TCED Program provides quality training, continuing education and professional development opportunities for economic and community development practitioners and community leaders.Denton came to the university in 2014 as Associate Director in the UT Office of Corporate & Foundation Engagement, which connects industry and foundation partners to opportunities in research, innovation, technology and economic development.  Denton also served as

Wendy Eddy, Business Manager

I was born and raised in Michigan but have lived in Tennessee since 1980.  I  spent most of my career working as a controller in various manufacturing facilities in the Nashville area until I came to work for UT in 2009.

Adam Foote, Marketing Specialist

Born a Memphian, Adam attended Mississippi State University where he was an Internet Marketing Scholarship winner before graduating with a bachelor’s degree in General Business and Marketing with a Minor in Economics.After college, Adam began a 4 year career in the Hospitality Industry, with Hilton Hotels, working in Memphis and Chicago.

Chuck Gluck, Safety Consultant

I have been in the Fire service for 37 years. I became the first Haz Mat Inspector in the City of San Jose, Califonia. I am an OSHA outreach instructor and a Past International Association of Firefighters outreach instructor. I had a Occupational Safety Company in California, from 1990 to 2008. Relocated to east Tennessee, to be close to grandkids. 

Keith Groves, Solutions Consultant

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.             Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the devel

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